Customer Experience
A branded portal your customer follows from drop-off to pickup. SMS status updates, photo sharing in one tap, magic-link payments, and e-signed estimates, all under your shop’s name.
For collision shop ownersThe customer experience layer
The customer experience layer
for collision shops.
Your customers stop calling to ask “is my car ready.” Photos go out in one tap. Estimates get e-signed before they leave your shop. CCC, Mitchell, and Audatex keep doing what they do.
Seven days free. No card required.
The shop owner’s problem
The shop owner’s problem
Your customers don’t want to call you.
Every front-desk person spends half the day answering the same three questions. When will it be ready. Did you get the parts. Does insurance cover the rental. That is hours of payroll, every day, on calls that should never happen.
Photos live in a text-message black hole. You take twelve shots of the disassembly. Three of them go to the adjuster. One goes to the customer. The other eight sit on a phone nobody can find a week later.
Estimates wait two days for a signature. The car sits in your lot. Parts don’t get ordered. The cycle time stretches and the rental clock keeps running. None of that is your fault. All of it costs you money.
What CollisionLoop does
What CollisionLoop does
Built for the way shops actually work.
Three layers built to sit alongside CCC, Mitchell, and Audatex. We don’t replace your estimating system. We give it a customer experience.
Shop Ops
A simple kanban board your team can run from a phone or a tablet. Repair-order status, team assignments, task lists, approvals. No training required.
Integrations
Connect your own Stripe, Square, or BYO payment processor. iOS customer app on the App Store. Reporting on cycle time, approval speed, and customer satisfaction.
What shops are telling us
My estimators used to spend half the day on the phone telling people the same thing. Three weeks in, those calls stopped. The customer sees the photos, sees the status, signs the estimate from the parking lot. I don’t know how I ran the shop without it.
What shops are telling us
94%Customers prefer SMS updates
8xFaster estimate approval
60%Fewer “when will it be ready” calls
Illustrative testimonial and figures. Real customer stories coming soon.
Stop chasing customers.
Seven days free. No card required. Runs alongside the CCC, Mitchell, or Audatex setup you already have. Cancel any time.