Terms of Service

Acceptance and scope

By creating an account or using the Services, you, on behalf of your shop (“you” or “Customer”), agree to these Terms of Service (the “Terms”) with WeaveHub Technologies LLC, a New York limited liability company (“WeaveHub,” “we,” or “us”). If you do not agree, do not use the Services.

These Terms cover both CollisionLoop (our SaaS platform for collision and body shops) and FleetLoop (our SaaS platform for independent rental shops). One agreement covers both products.

Account eligibility

• The Services are intended for business use by shops, not for consumers.
• You must be at least 18 years old and have legal authority to bind your business to these Terms.
• Your business must be operating in good standing in the jurisdictions in which it does business.

License grant

Subject to your compliance with these Terms and payment of applicable fees, WeaveHub grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services (including any client applications we make available) for your internal business operations during the term of your subscription.

We retain all right, title, and interest in and to the Services, including all related software, trademarks, and intellectual property. This Section, together with the rest of these Terms, constitutes the End User License Agreement for the software components of the Services.

The Services

CollisionLoop is the customer experience layer for collision and body shops: collision repair workflow, SMS and MMS customer communication, branded customer portal, payments, and invoicing.

FleetLoop is the operating system for independent rental shops: rental wizard, fleet management, customer communication, payments, and invoicing.

Both products are multi-tenant SaaS. Repair customers and renters do not have user accounts; they interact with a shop via SMS, MMS, and one-time portal magic links.

Account and access

• One tenant per customer organization.
• The tenant owner controls staff invites and role assignments.
• You are responsible for keeping credentials secure and for any activity that takes place under your account.
• Notify us immediately if you suspect unauthorized access.

Subscriptions and billing

• Subscription tiers and pricing are listed on the pricing page. Prices may change with at least 30 days’ notice to existing customers.
• A free trial may be offered. You will not be charged if you cancel during the trial period.
• Subscription fees are billed in advance through Stripe on the cycle stated at sign-up (typically monthly or annually) and renew automatically until cancelled.
• Plan changes are prorated on the next invoice.
• Fees are non-refundable for partial periods except where required by law.
• You are responsible for all applicable taxes other than taxes on our income.
• You may cancel at any time. You retain access through the end of the current paid period.

Acceptable use

You will not, and will not permit anyone to:

• Use the Services to do anything illegal.
• Impersonate another person or organization.
• Reverse engineer, decompile, or disassemble the Services, or attempt to derive the source code, except to the extent that applicable law permits.
• Resell, sublicense, or make the Services available to any third party other than as part of operating your shop.
• Send SMS or MMS in violation of TCPA, 10DLC rules, or any carrier policy, or send unsolicited or abusive volumes of messages.
• Use the OCR features for documents that are not part of your legitimate shop operations.
• Run automated scraping, denial-of-service, or other abuse against the Services.
• Upload malware or content that harms others.

We may suspend or terminate accounts that violate these rules.

SMS terms

CollisionLoop may send transactional messages concerning a repair or rental, including status updates, pickup or return reminders, signature requests, and balance notifications, to numbers whose users affirmatively opted in at authorization. CollisionLoop is the sender; FleetLoop supplies the software and messaging-support technology.

• Message frequency varies by repair order and shop activity.
• Message and data rates may apply.
• Consent to receive SMS is not a condition of purchase.
• Reply STOP to any message to opt out at any time; reply HELP for help.
• For assistance, email hello@fleetloop.us. FleetLoop provides messaging support for CollisionLoop.

See the SMS and MMS section of our Privacy Policy for how mobile numbers and consent are handled.

Customer data ownership

You own the data your shop uploads to the Services, including data about your customers and renters (collectively, “Customer Data”). You are the controller of Customer Data under applicable privacy law, and we are the processor. Our use of Customer Data is limited to providing the Services to you, as described in our Privacy Policy.

Third-party services

The Services integrate with third-party services that you choose to enable, including QuickBooks Online (Intuit), Stripe, Square, iPOS Pays, Authorize.net, Telnyx, and others described in the Privacy Policy. Your use of any such third-party service is governed by that provider’s own terms. We do not control and do not make warranties about the behavior of third-party services.

We never take a cut of payments your customers or renters make to you. You are the merchant of record for payments your customers make to your shop.

Service availability

• We target high availability but do not guarantee uninterrupted service unless a specific SLA is included in a separately signed order form or contract.
• We provide reasonable advance notice of planned maintenance where practical.
• We may make changes to the Services that improve them or preserve security; we will not materially reduce the Services during a paid term without notice.

Termination

• You may cancel at any time without cause.
• Either party may terminate for material breach that is not cured within 30 days of written notice.
• We may suspend the Services immediately to protect against security threats or to comply with law.
• After termination, data export through in-product report endpoints is available for 30 days. Deletion follows the schedule in the Privacy Policy.
• Sections that by their nature should survive termination (including ownership, disclaimers, limits on liability, indemnification, and dispute resolution) survive.

Disclaimer of warranties

The Services are provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or that any AI/OCR output will be accurate or complete; you are responsible for reviewing extracted data before relying on it.

Neither party will be liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, third-party network or provider failures, or government action (“force majeure”).

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or cost of substitute services, even if advised of the possibility of such damages.

Each party’s aggregate liability arising out of or relating to these Terms or the Services is capped at the fees you paid to us for the Services in the twelve months immediately preceding the event giving rise to the claim.

Some jurisdictions do not permit these limits. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You will defend, indemnify, and hold WeaveHub and its officers, directors, and employees harmless from third- party claims and reasonable legal fees arising out of (a) your use of the Services in violation of these Terms or applicable law, (b) Customer Data, or (c) your products or services delivered to your customers or renters.

We will defend, indemnify, and hold you harmless from third-party claims and reasonable legal fees alleging that the Services, as provided by us and used in accordance with these Terms, infringe a third party’s United States intellectual property right, subject to the limits in the Limitation of liability section.

Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. The exclusive venue for any dispute that is not subject to arbitration is the state and federal courts located in Albany County, New York, and the parties consent to personal jurisdiction there.

Optional arbitration: at either party’s election by written notice, any dispute arising out of or relating to these Terms will be resolved by individual binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Either party may bring a qualifying claim in small claims court. You waive the right to participate in a class action, to the extent permitted by law.

Notices

We will provide notices to the account owner by email at the address on file. For material changes to these Terms or to the Privacy Policy, we will send notice at least 30 days before the change takes effect. Continued use of the Services after the effective date is your acceptance of the updated Terms.

Notices to us should be sent to support@collisionloop.com or by mail to the address in the Contact section.

General

• Entire agreement. These Terms, together with the Privacy Policy and any signed order form, are the entire agreement between you and us regarding the Services.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. A delay or failure to enforce a provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a reorganization, merger, or sale of assets.
• Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

Contact

Questions about these Terms? Email support@collisionloop.com, or write to:

You can also use the contact form.