Terms of Service

Acceptance

By creating a CollisionLoop account or using the service, you agree to these terms. If you do not agree, do not use the service.

Service description

CollisionLoop is the customer experience layer for collision body shops. We provide SMS updates, a branded customer portal, estimate approval, payment processing through your own provider, and reporting.

CollisionLoop complements your shop management system. It does not replace CCC, Mitchell, or Audatex.

Account and access

• One tenant per customer organization.
• The tenant owner controls user invites and role assignments.
• You are responsible for keeping your credentials secure and for any activity that takes place under your account.
• Notify us immediately if you suspect unauthorized access.

Subscriptions and billing

• Current plans: Starter $149/mo, Pro $349/mo, Pro+ $649/mo. Add-on pricing is on the pricing page. Prices are subject to change with 30 days notice for existing customers.
• Thirty-day free trial. You will not be charged if you cancel during the trial.
• Billed monthly in advance.
• Plan changes are prorated on the next invoice.
• No refunds for partial months.
• Cancel any time. You retain access until the end of the current billing period.

Acceptable use

Do not use CollisionLoop to:

• Do anything illegal.
• Impersonate another person or organization.
• Reverse engineer the service to build a competitive product.
• Run automated abuse, scraping, or denial-of-service activity.
• Upload malware or content that harms others.

We may suspend accounts that violate these rules.

Payment processing

We never take a cut of payments your customers make to you. You choose your processor: Stripe Connect, Square, or bring-your-own Stripe account.

Your processor’s terms govern that relationship. You are the merchant of record for payments your customers make to your shop.

Customer data

You own your customer data. CollisionLoop is a processor under data protection law. Our use of your customer data is limited to providing the service to you.

Sub-processors are listed in the Privacy Policy.

Service availability

• No formal SLA on Starter or Pro plans. We target high availability but do not guarantee it.
• Pro+ and Enterprise plans include an SLA per the order form or contract.
• We do not guarantee uninterrupted service on any plan.
• We provide reasonable advance notice of planned maintenance.

Termination

• Either party may terminate for material breach that is not cured within 30 days of written notice.
• You may cancel any time without cause.
• We may suspend the service immediately to protect against security threats.
• Data export is available for 30 days after termination. Deletion follows the retention schedule in the Privacy Policy.

Disclaimer of warranties

The service is provided “as is” and “as available.” We make no warranty of merchantability, fitness for a particular purpose, or non-infringement, except to the extent these warranties cannot be disclaimed under applicable law.

Limitation of liability

Our aggregate liability for any claim arising from these terms or your use of the service is capped at the fees you paid in the twelve months preceding the claim.

We are not liable for indirect, consequential, special, or punitive damages, or for lost profits or lost data.

Some jurisdictions do not permit these limits. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You will indemnify and hold CollisionLoop harmless against claims, damages, and reasonable legal fees arising from your use of the service in violation of these terms or of applicable law.

Disputes and governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules.

Any dispute that cannot be resolved informally will be resolved by individual binding arbitration, except where prohibited by law. You waive the right to participate in a class action. Either party may bring a qualifying claim in small claims court.

Changes to terms

We will notify subscribers by email at least 30 days before material changes take effect. Continued use of the service after the effective date is your acceptance of the updated terms.

Contact

Questions about these terms? Email legal@collisionloop.com or use the contact form.