SMS status updates
Customers get a text when the car is dropped off, when the estimate is ready, when parts arrive, when paint starts, and when pickup is scheduled. No chasing required.
Features
Three layers. Built to work together.
The customer experience your shop already provides, plus the ops your team already runs, plus the systems you already pay for — connected.
Customer Experience
Layer 1 — Customer Experience
What your customer sees.
The visible part. Everything the customer sees between drop-off and pickup.
Customer portal
A branded web page your customer follows from a single link. Status timeline, photos, estimate, and payment — all in one place, on their phone.
Photo sharing
Take a photo in the app, tag the RO, and the customer sees it within seconds. No more text-message chains. No more lost files on a personal phone.
Magic-link payments
A pay link goes out by SMS the moment the estimate is signed. Customer taps once, pays the deductible, and your front desk gets the confirmation.
Shop Ops
Layer 2 — Shop Ops
What your team runs on.
The day-to-day. Built so your front desk and your techs both want to use it.
Kanban board
Every repair order on a single board, grouped by status. Drag to move from check-in to teardown to paint to pickup. Works on a phone, a tablet, or a shop monitor.
Team management
Invite estimators, technicians, and front-desk staff. Assign ROs to a specific tech. See who is overloaded and who has capacity at a glance.
Estimate approvals with e-sign
Send the estimate as a magic link. The customer reviews it, signs with their finger, and parts ordering can start the same day.
Multi-tenant dashboards
Shop owners with more than one location get a single dashboard across all locations. RO counts, cycle time, CSAT, and revenue per shop.
Integrations
Layer 3 — Integrations
What plugs into the rest of your stack.
The systems you already pay for. Connected, not replaced.
Payment providers
Stripe and Square out of the box. Bring your own Stripe keys if you already have a merchant account. We never take a cut of the payments your customers make.
iOS customer app
Your customers can install the CollisionLoop app from the App Store. Push notifications for status changes, photo viewer, and one-tap payments.
Reporting and analytics
Cycle time per RO, average estimate-approval time, CSAT score, payments collected, and revenue by location. Exportable to CSV for your accountant.
CCC, Mitchell, and Audatex two-way integrations are on the roadmap. We will never ask your estimators to leave the system they already use.
Try it for a week.
Thirty days free. No card required. Cancel any time.